Purchase Protection
At MerchSell, we prioritize your peace of mind. That's why we offer Purchase Protection to ensure a secure buying and selling experience. Here's how it works:
Your purchase is covered if:
- The authenticity of the item cannot be verified.
- The item materially differs from its description in terms of color, condition, fabric, and/or measurements.
- You receive the wrong item.
If you're a seller and encounter concerns regarding fraudulent activity or a buyer's behavior, our support team is here to assist you. We review each issue on a case-by-case basis to help you find a resolution swiftly.
For more information on MerchSell Purchase Protection, please visit our Help Center.
Frequently Asked Questions
Have more questions? Contact us.
At Merchsell, we've developed a comprehensive moderation process combining human expertise with cutting-edge machine learning technology to ensure the highest standards of quality and authenticity across our platform.
Moderation is the cornerstone of maintaining quality standards at Merchsell.
- Human moderation: Our knowledgeable moderators digitally review high-risk listings to flag inauthentic items, ensuring the integrity of our platform.
- Machine learning: We utilize advanced data analysis to detect suspicious activity and flag listings with potential risks.
Machine moderation at Merchsell is designed to ensure that every item listed meets our rigorous authenticity and quality standards.
Requirements for machine moderation:
- Data from the listing
- Relevant data from similar items in our database
- Seller's activity and community feedback scores
Our moderators digitally authenticate items by meticulously reviewing the images and details provided in each listing. They carefully scrutinize design characteristics, craftsmanship details, pricing accuracy, naming conventions, and more.
Yes, at Merchsell, every high-risk listing undergoes thorough digital review for authenticity. Listings are reviewed by our moderators or our machine learning moderation process, ensuring round-the-clock monitoring.
If an item is found to be inauthentic, it will not be approved for listing. The listing will be deleted, and the seller may be warned or have their account frozen, depending on the severity of the violation.
Answer to help your customers feel more comfortable completing their purchase.
We assess the seller's track record on Merchsell and take appropriate action, which may include deleting or freezing the account.
If you have any concerns regarding the authenticity of an item you purchased, please contact our customer support team immediately. We will work with you to resolve the issue, and if the item is determined to be inauthentic, you will be covered by our Purchase Protection Policy.